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9mobile reacts to disruption in services to its subscribers

The management of 9mobile formerly Etisalat Nigeria, have acknowledged and provided a reason why some subscribers are experiencing service disruption.

In a statement signed by Ibrahim Dikko, one of its vice presidents, 9mobile said “subscribers may experience some disruption with voice, SMS and data services due to this technical issue,”

On Wednesday, Emerging Markets Telecommunication Services Ltd., EMTS, trading as 9mobile, announced a network outage in one of its data centres as the reason for the service disruption.

Millions of customers have been complaining the 9mobile’s poor call and data network.

Buzz Reporters reports that in Lagos, Nigeria’s most populous and commercial state, the service has been down for about a week.

The story is the same in Cross River state, where subscribers say they have been unable to use the lines.

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Dikko said the firm’s “technical teams were currently working assiduously to resolve the issue within the shortest possible time.

“We sincerely apologise for any inconvenience this may have caused our subscribers and we thank them for their patience and understanding,” he said.

A few weeks ago, 9mobile, rebranded after the parent Etisalat global firm pulled out following a financial crisis.

Recently, Nigerian banks that facilitated a $1.2 billion loan made to the company agreed to an extension pending when the mobile operator finds new investors.

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